1. Information We Collect
Personal Identification: Name, age, gender, address, and contact details of the patient and the primary caregiver.
Health Information: Medical history, current prescriptions, vital signs (BP, sugar, etc.), lab reports, and physician notes.
Emergency Contacts: Names and phone numbers of family members or guardians.
Payment Data: Billing address and transaction details (processed via secure third-party gateways).
Digital Data: IP address and cookies if the user interacts with your website or app.
2. Purpose of Data Collection
To provide personalized nursing, elder care, and post-hospitalization support.
To coordinate with treating physicians and diagnostic labs for home sample collections.
To maintain "Milestone Tracking" and recovery progress for the patient.
To process payments and issue invoices for services rendered.
3. Consent and Authorization
Explicit Consent: We collect health data only after the patient or their legal guardian provides written or digital consent.
Right to Withdraw: Users have the right to withdraw consent at any time, though this may limit our ability to provide certain medical services.
4. Data Sharing and Disclosure
Medical Team: Shared with the assigned nurses, caretakers, and doctors involved in the patient's care plan.
Third-Party Partners: Shared with partner labs (for diagnostics) and pharmacies (for medicine delivery) strictly on a need-to-know basis.
Legal Compliance: Disclosed only when required by law, court order, or to prevent a serious threat to health and safety.
No Marketing: We do not sell or lease patient health data to third-party marketing companies.
5. Data Security Measures
Access Control: Only authorized medical and administrative staff can access sensitive health records.
Encryption: Electronic health records (EHR) are stored in encrypted formats to prevent unauthorized breaches.
Physical Security: Paper-based records at our Dehradun office are kept in secure, locked facilities.
6. Data Retention and Deletion
Storage Duration: We retain medical records for as long as required to provide care and to comply with statutory medical record-keeping laws in India.
Safe Disposal: Once the retention period ends, data is permanently deleted from servers and physical documents are shredded.
7. User Rights
Access & Correction: Patients have the right to request a copy of their health records or update any inaccurate personal information.
Data Portability: Upon request, we can provide medical summaries to be shared with other healthcare providers.
8. Contact Information (Grievance Officer)
In accordance with the IT Act, any privacy concerns or grievances can be addressed to our Grievance Officer at:
Email: grievence@truecarebharat.com
Address: 3rd Floor, Oasis Mall, Haridwar Road, Dehradun, Uttarakhand 248001